Refund & Exchange Policy

Return & Exchange Policy

At Yasmeen Collection, every order is packed with care and quality. We encourage you to read this policy carefully before placing your order.

International Orders(NO Returns-Issue reporting only)

Exchange Policy:

Due to logistical constraints, exchanges are not available on international orders.

Refund Policy:

Refunds  on international orders are processed within 14 business days of delivery and are only applicable in the following cases:

  • The item is defective or damaged and cannot be replaced.
  • An incorrect or missing item was delivered due to our error.
    • Clear explanation of the issue for each item
    • Supporting evidence (photos/videos) is required

    For size or fit issues, include:

    • Photos of the item laid flat or on a hanger
    • Visible measurements (e.g. chest, length, sleeves)

    For quality issues, include:

    • Clear photos of the defect (e.g. stitching, damage components)

    📌 Requests without sufficient evidence may not be approved

  • Non-Eligible Cases

    Returns or refunds will not be approved for:

    • Change of mind
    • No longer needed
    • Ordered by mistake
    • Dislike after receiving the product
    • Minor variations in color, fabric, or finish
    • Size/fit issues where the correct item was delivered

    Items that have been:

    • worn or used
    • washed or dry cleaned
    • altered or stitched
    • damaged due to misuse

    Other cases:

    • Requests submitted after 14 days of delivery
    • Requests without sufficient explanation or evidence (for international orders)
    • Any cases of Fraud

  • Notes:

    • Bank processing times may vary and are outside Yasmeen Collection control
    • International payments and refunds are processed in USD
      • Your bank may apply exchange rates or transaction fees
      • Yasmeen Collection is not responsible for these charges
    • Refunds (local or international) may be issued as store credit, subject to customer agreement

  • Returns, refunds, cancellations, and exchanges are governed by our separate Returns & Refunds Policy.

    In general:

  • Not all orders may be eligible for cancellation once processing has started;

    • returns and exchanges are only accepted in accordance with our stated policy;
    • refunds are processed only for eligible cases;
    • shipping fees, customs charges, and similar costs may be non-refundable unless required by law or stated otherwise in our policy.

    Please review our Returns & Refunds Policy before placing an order.

In such cases, a partial refund of up to 30% of the product value may be issued, subject to management review. Photographic or video evidence of the issue is required to initiate the process.

For all refund or exchange requests, please reach out to us within the applicable timeframe with your order number and supporting photos where required.